Mr. Ng Yan Chwee , Singapore
Mr. David Potter , Singapore
In 2008, after years of increasing hearing loss, I travelled to Singapore to consult our ENT. He recommended hearing aids and a visit to The Hearing Solution.
There, we spoke first with Mr. Steffen Rose, who had reams of good advice and suggestions. By chance, Mr. Lawrence Tan was on duty the day I actually picked up my new hearing aids. He fitted that first pair with such insightful competence (as well as wit and humor) that when I needed another, stronger, set I travelled back to Singapore and The Hearing Solution without hesitation. An example of their support: my Phonak aids broke on a recent trip to the USA. Lawrence quickly liaised via email so the US-based Phonak office had correct settings and repair information in record time.
The location of The Hearing Solution is terrifically convenient, near shopping, MRT, hotels, dining, hospitals - it's easy to stop in even if one is racing through Singapore for just a day.
The GST tax refund for those not resident in Singapore makes costs even more competitive. But the main reason I return: Mr. Lawrence Tan's patient, careful tuning and fitting, and good advice - plus the warm welcome from all the staff at the Hearing Solution.
With thanks and best wishes, David Potter
Mr. Chua Chew Hong , Singapore
Mr. Ho Yip Pheng, Singapore
For more than 10 years, my hearing was getting worse and I had tried a hearing aid that did not satisfy my hearing level.
Thanks to Hearing Solution that I got a good hearing aid, not only fit to my small ear channel but the quality processes give excellent crystal hearing reception. Truly, with advanced technology that background noises can be also suppressed to lower level that causes less irritation.
I am glad to purchase the hearing aid from Hearing Solution company for the professional services and best consultation that I can rely on.
Mrs. Marie Louise Ansak , Singapore
About two years ago I arrived in Singapore with a broken hearing aide.
Quite by accident I walked by the Carlton Hotel and "Hearing Solutions".
What a lucky day! They helped me evaluate my dysfunctional aide and after getting over the shock of their recommendation to replace them and the the price for new ones, I decided to follow up on their recommendation.
Not only have I been very happy with my new hearing aids - but what is even more important to me is the fantastic follow-up support.
Hearing aides are tricky gadgets and sometimes need minor adjustments or some instructions or encouragement to the users (particularly stubborn elderly ones!) In this respect too, "Hearing Solutions" and in particular my hearing consultant, Lawrence Tan, have been exceptional and very generous.
So I say: you get what you pay for and often much more.
I am so glad I initially made the right decision. Thanks Lawrence and Hearing Solutions.
See you soon.
Mr. Jocelyn Ng , Singapore
To whom it may concern,
I would like to express my gratitude to Mr. Benson Eng.
My 10yrs old hearing aid has died on me and I was desperately looking for a new replacement.
I have visited a few hearing centres. Neither any of the hearing aids fits me nor any one can truly understand my needs until I saw testimonial commenting Benson for being patient with clients. He is the one I am looking for.
Without much hesitation, I decided to drop by The Hearing Solution Group centre and requested to see him. Surprisingly, they made a call to Benson and he could see me in a few hours time.
My past experience with other hearing centres was a prevailing bad ordeal. No one can adjust my hearing aid to suit my needs despite my explaination on the problems I encountered with hearing aid.
In the end, I was just being told I have profound hearing loss and nothing would improve at all.
Imagine how I felt at that time. Nothing came out good for me and I left the centres with frustration.
It takes 2 hands to clap. Speak of Benson, he has analyzed carefully, together we tried and thing has improved for me. Yeah, I have found a new hearing aid through him - his professionalism and passionate.
It is ABSOLUTE he is patient and does pay attention to my needs. He makes me feel comfortable and I am able to confide in him of my problems with hearing. It is like a new world has opened up for me, breaking away from isolation.
To add on, he does make an effort to call or sms me to hear how I have been doing with my new hearing aid and he would fine tuning to my new hearing aid if I need to willingly. Where would you be able to find such person who truly cares about clients' hearing problems.
That's him!
No words can describe how much I am very grateful and appreciative of the attention and care that Benson has given me.
Benson, thank you very much and I would look up to you in my next visit, as if I am visiting my old friend. Once again, thank you so much.
Mrs. Annie Gan, Singapore
Mr.Teo Heng , Singapore
M. Bala Subramanion, Singapore
I have been with The Hearing Solutions Company for more that 4 years.
They have been helpful in evaluating and suggesting useful Hearing - aid instrument to improve my hearing impairment.
Their After sales services have been excellent and i am happy with my continued association woth them.
I have to hesitation in recommending their services to those having any hearing loss.
A.Othniel, Singapore
Well, your services were very good and helpful.
Your approach and response were encouraging and attractive.
Your hearing aids are better and helping me to hear clearly now in various situations including our prayer meetings at the church and in conversations with people.
Though the cost comparatively is higher, it is worth I feel as it helps to hear and enjoy the various sounds clearly and enables one to feel comfortable with people. This gives assurance that we can relate to any situation and be ready to respond without any embarrassment.
Thank you so much for your wise guidance and professional quality services.
With a lot of thanks and blessings.
Chiu Miauw Eng, Singapore
My Mum, now nearing 82, is a long term diabetic patient. She suffered from hearing loss due to microandiopathy. Benson Eng of Hearing Solutions helped my Mum to hear again after she was imprisoned in her own world for many years. With Benson’s dedicated attention and care in early October 2010, she once again is able to participate in the activities happening around her because she has gained back one of the basic senses - hearing. She is back to her bubbly self, interactive, interested to go out and very much involved in daily family activities with her new hearing aids. She is indeed a changed person.
My Mum was referred to Hearing Solutions by Dr. Lim Chong Teck, ENT Consultant, after reading Mum’s pure tone audiogram (PTA) that she suffered from “profound hearing loss” conducted by another group of audiologist. Dr. Lim explained that Hearing Solutions may be able to help as they have more sophisticated techniques and equipment. In addition, the group is known to have helped some patients when other audiologists have failed. He also highlighted that the condition of hearing loss cannot be reversed.
With some hope, my Mum’s first appointment with Benson identified that her previous PTA was not accurate. Her hearing loss is not as bad. It ranged between “mild to severe” and not in the category of “profound hearing loss” as tested by the previous audiologist. She is at ease with Benson as she finds him extremely approachable, is able to communicate with her in her dialect, listened to her feedback and work with her closely. This is a far cry from the previous audiologist who had been “chastising” her indirectly for not being able to correctly put on and take care of her hearing aids. Furthermore, there is little that he could do for her as her condition is diagnosed as “profound hearing loss”. To my Mum, there was a prevailing feeling that her visits to the previous group to adjust her hearing aids were a nuisance and that she was unreasonably demanding. They repeatedly explained that they could do nothing to help improve her condition. For more than two years, we could see that my Mum was isolated and depressed, lost her confidence and interest in life under their care. Her quality of life was deprived.
As a family, we are grateful and appreciative of the attention and care that Benson has given her. She can now listen in to conversations, no longer afraid to answer the telephone and is interested to watch programmes of interest to her on television. Worthy to note, on the second week of the trial aid, she went to a piano recital with us which she would have refused before. It is such a joy for us to have her in our family outing. Our gratitude is more than what words can describe.
We would like to thank Benson Eng and the team in Hearing Solutions for their professionalism and their commitment.
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Ken Reiner, Singapore
"I have been wearing hearing aids for 25 years and hearing aid technology has markedly improved especially for the past 5 years. I feel great with the new hearing aids that I have bought. Bernafon Veras 9 is priced well and clearly is good value for money! It picks up speech sounds very well.
I will definitely recommend Hearing Solution to other friends with hearing loss as they provide multiple brands for ‘one stop shopping & testing’. The shop environment is nice, service is flexible and the staff is kind and knowledgeable."
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Wong Yew Chong, Singapore
Working with Wendy, my hearing consultant was a well delight. She was patient, helpful and sensitive to my hearing needs all the way.
Having used the hearing aids for the last three months, I am amazed at how different my life has been. I can now hear the birds, the children, and the voices of my loved ones. Watching TV has been a delight and social occasions have been pleasurable.
My work has been less stressful now that I can hear other members of committees, other diners on the other side of the large round table, students in my classes. I don’t even have to speak as loud because I can now hear myself. I am less misunderstood because I am not “shouting” at people. In fact, I am now accused of speaking too softly.
The pleasure of being normal is in itself a real plus in the quality of life. Sometimes I just wonder why I waited so long to attend to this vital need. Though the price may be somewhat a deterrence to earlier action, over the long haul, missing out on those pleasure memories from sound was indeed a greater loss. The only set back might be my need to change my will now that I can hear what people are saying about me.
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Chan Kai Ying, Singapore May 2007
There is a German say: "Lucky in unlucky situation".
My unlucky situation was my 'idiopathic sudden hearing loss' overnight end November last year during my sleep. I went from 100% perfect hearing capacity to losing about 80% of my right ear hearing within six hours.
After several months of treatment and various doctors, finally I came to the conclusion that I should make peace with the situation and look forward to some assistance.
The luck in this unlucky situation was that "The Hearing Solution Group" was advertised in the papers and its ad somewhat "spoke" to us, so that my husband drove me to their office same Saturday.
My initial meeting was very interesting, some tests were done and I felt well understood but the follow up meeting was the convincing point. Thanks to Steffen Rose is very professional but yet human in his way explaining, comprehending and still showing empathy for my hearing loss. Steffen explained me all pro and cons, being a Hearing Aid Acoustics Master, that there was no doubt left that I needed the Phonak Micropower IX300DSZ.
I am wearing my hearing aid daily for more than a month now and feel "safe". I believe it will help me mentally to be strong and to believe that my hearing might be able to improve. I also strongly believe that the hearing aid, which is the best model for my situation, is stimulating the hearing nerves which have survived and helps me to remain alert on my right ear. Due to my severe hearing damage it is surely irrational to believe that I can hear as good with the aid as before but it works for me in other ways as described above.
Therefore I have and will continuously recommend anyone I know who has a hearing problem to visit the Hearing Solution office in 76 Bras Basah Road #01-01
Singapore, 189558 as one say in Germany as well: "One should share good Luck/ Fortune with others". Thank you Steffen & Team and see you soon for the next post check up.
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James Lee Sze Min
James Lee Sze Min first developed middle ear infection at the age of 5 (2000) when he was in kindergarten. His middle ear infection continued to re-occur and over a period of time that had affected his hearing. In 2002, he was recommended by his ENT specialist to wear hearing aids and he had his first pair of hearing aids fitted.
During the school holiday in December 2006, James suggested to us that he would like to own a pair of ITC (In The Canal) hearing aids. We could understand him as he was growing up and would be admitted into Secondary I in 2007. For personal reason, we also felt that the ITC sets will benefit him as it minimizes curious queries from his classmates and friends.
On 29 Dec 2006 while we were at Bras Basah Road, we saw your company, Hearing Solutions and decided to walk in to enquire about the ITC aids. We were impressed by the courtesy displayed by your reception staff who kindly referred us to a Mr Lawrence. He patiently explained to us the pros and cons of ITC and BTE. We found the information provided very informative and felt comfortable enough to go ahead to obtain an ITC hearing aids for James. However, James soon found the ITC aids were not suitable for his use in the classroom environment and had difficulty getting use to wearing the ITC aids. Eventually he opted back to using his BTE set. As the ICT had been purchased, we found that it would be such a waste if not utilized. Hence, we approached the staff at Hearing Solutions for advice. We found that the staff were not only helpful but were also understanding to his problem. And not only did Hearing Solution help us find a solution to help him revert to a BT set, but have also helped him select and help him get used to the new sets. We are very touch by the service that your staff provides.
We cannot forget the patient and time your staff had given us when James needed help. Stephen, your audiologist, not only had given James his expertise, he also helped him psychologically to feel good and alright to wear his hearing aids. James, who was previously reluctant to wearing both sides of the hearing aids although he needed to, had decided to wear both sides now too. I remembered on one occasion, he told me after meeting Stephen, that he would give it a try to wear both his hearing aids. He mentioned that since Stephen was convincing and so patient with him, he would give it try. Up to date, James is wearing both sides of the aid.
We are glad to have patronized your company because you have put in so much effort to ensure James has the suitable hearing aids and support. We have no hesitation to recommend your company to anyone.
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Mimi Tan, United States August 2007
My father recently obtained a Phonak hearing aid from the Hearing Solutions Group in Singapore. We came to the company under a unique circumstance. We did not have a prior appointment as we only had one extra day in Singapore before leaving for Indonesia where my father lives. I had flown from the United States to Singapore to accompany my father for a cardiologic checkup. The visit to the Hearing Solutions was not planned but it turned out to be one of the best experiences for my father who has had some natural hearing impairment due to his advanced age. He had tried to fit hearing aids at other places, but he never had good results and was not looking forward to another ordeal. However, the results after the visit to the Hearing Solutions were beyond his expectations. He walked in the store with impaired hearing that he has endured for years and walked out with significantly improved hearing with a comfortable fitting.
We credit the excellent results to the professional team at the Hearing Solutions. Without the cooperation, the professional service and the in-depth expertise of the team, it would be nearly impossible to achieve such great results in one visit for a process which usually takes about 3-4 sessions. In my father’s case, the whole process from hearing diagnose, choice of hearing instrument, fitting of the instrument and fine tuning was accomplished with one visit. It takes special endeavor to pull all things together under an extraordinary circumstance, and the team at the Hearing Solutions had just did that.
The Hearing Solutions is strategically located in a well established business area, next to the Carlton hotel in the Bras Basah Road. The time we walked in the office, we were greeted with friendly front office personnel with warm smiles. They answered all the general questions we had and made sure our short wait was as comfortable as possible. We would like to extend our special thank to Mr. Steffen Rose, the Head Audiologist whose demonstrated outstanding expertise, especially in the fitting and fine tuning of the hearing instrument. Mr. Rose has superb knowledge both the product and the implementation of each of the steps for the hearing aid. A professional and knowledgeable audiologist will make a significant difference in achieving the comfortable fitting that is easy to adapt. My father’s hearing aid fits so well that at times he does not even realize he has the hearing aid on. The adaptation of the new instrument has been easy to him. We also express our gratitude to Mr. Lawrence Tan, the Operations Manager who professionally assisted us in making our final decision with confidence. Mr. Tan also arranged to link us with the Hearing Solutions office in Indonesia (a.k.a. Alat Bantu Dengar) for future care and maintenance issues. The team at the Hearing Solutions both in Singapore and in Indonesia has been very responsive with any follow-up question we have. My father has become accustomed to the hearing aid in a short time period. Most importantly, we know we can count on the team at the Hearing Solutions for their professional service.
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Richard Lenton, Boston (UK) September 2007
On our way back to the UK from a holiday in New Zealand we decided to stop over once again in Singapore, a city which we liked very much, in order to pick up some very competitively priced spectacles. By chance we were passing the Hearing Solution Company in Bras Basah Road and as I was dissatisfied with my current aid decided to pop in. We were accommodated almost immediately and given a very professional test. The advice was certainly as good if not better than experienced in the UK but more importantly (and this was not discovered until we returned to the UK) the hearing device was extremely competitively priced against similar models available here. The only element missing was it didn’t have a ‘loop’ facility.
Another important consideration was that the hearing device was tax free. Normally this is reclaimed from the airport customs facility but unfortunately due to an administrative error the wrong forms were handed to me by Hearing Solutions and therefore it was not possible for the customs officials to pay me back the tax element. However, having contacted Hearing solutions by e-mail they immediately admitted to the error and paid me back the tax element from their own resources straight to my bank account. This is clearly testimony to their honesty and professionalism. I therefore have no hesitation at all in recommending this Company.
If you have a hearing problem and are looking for a good quality digital aid, very competitively priced then pay them a visit and judge for yourself
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Michael Chin, Singapore April 2007
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