Chan Kai Ying, Singapore May 2007
There is a German say: "Lucky in unlucky situation".
My unlucky situation was my 'idiopathic sudden hearing loss' overnight end November last year during my sleep. I went from 100% perfect hearing capacity to losing about 80% of my right ear hearing within six hours.
After several months of treatment and various doctors, finally I came to the conclusion that I should make peace with the situation and look forward to some assistance.
The luck in this unlucky situation was that "The Hearing Solution Group" was advertised in the papers and its ad somewhat "spoke" to us, so that my husband drove me to their office same Saturday.
My initial meeting was very interesting, some tests were done and I felt well understood but the follow up meeting was the convincing point. Thanks to Steffen Rose is very professional but yet human in his way explaining, comprehending and still showing empathy for my hearing loss. Steffen explained me all pro and cons, being a Hearing Aid Acoustics Master, that there was no doubt left that I needed the Phonak Micropower IX300DSZ.
I am wearing my hearing aid daily for more than a month now and feel "safe". I believe it will help me mentally to be strong and to believe that my hearing might be able to improve. I also strongly believe that the hearing aid, which is the best model for my situation, is stimulating the hearing nerves which have survived and helps me to remain alert on my right ear. Due to my severe hearing damage it is surely irrational to believe that I can hear as good with the aid as before but it works for me in other ways as described above.
Therefore I have and will continuously recommend anyone I know who has a hearing problem to visit the Hearing Solution office in 76 Bras Basah Road #01-01
Singapore, 189558 as one say in Germany as well: "One should share good Luck/ Fortune with others". Thank you Steffen & Team and see you soon for the next post check up.
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James Lee Sze Min
James Lee Sze Min first developed middle ear infection at the age of 5 (2000) when he was in kindergarten. His middle ear infection continued to re-occur and over a period of time that had affected his hearing. In 2002, he was recommended by his ENT specialist to wear hearing aids and he had his first pair of hearing aids fitted.
During the school holiday in December 2006, James suggested to us that he would like to own a pair of ITC (In The Canal) hearing aids. We could understand him as he was growing up and would be admitted into Secondary I in 2007. For personal reason, we also felt that the ITC sets will benefit him as it minimizes curious queries from his classmates and friends.
On 29 Dec 2006 while we were at Bras Basah Road, we saw your company, Hearing Solutions and decided to walk in to enquire about the ITC aids. We were impressed by the courtesy displayed by your reception staff who kindly referred us to a Mr Lawrence. He patiently explained to us the pros and cons of ITC and BTE. We found the information provided very informative and felt comfortable enough to go ahead to obtain an ITC hearing aids for James. However, James soon found the ITC aids were not suitable for his use in the classroom environment and had difficulty getting use to wearing the ITC aids. Eventually he opted back to using his BTE set. As the ICT had been purchased, we found that it would be such a waste if not utilized. Hence, we approached the staff at Hearing Solutions for advice. We found that the staff were not only helpful but were also understanding to his problem. And not only did Hearing Solution help us find a solution to help him revert to a BT set, but have also helped him select and help him get used to the new sets. We are very touch by the service that your staff provides.
We cannot forget the patient and time your staff had given us when James needed help. Stephen, your audiologist, not only had given James his expertise, he also helped him psychologically to feel good and alright to wear his hearing aids. James, who was previously reluctant to wearing both sides of the hearing aids although he needed to, had decided to wear both sides now too. I remembered on one occasion, he told me after meeting Stephen, that he would give it a try to wear both his hearing aids. He mentioned that since Stephen was convincing and so patient with him, he would give it try. Up to date, James is wearing both sides of the aid.
We are glad to have patronized your company because you have put in so much effort to ensure James has the suitable hearing aids and support. We have no hesitation to recommend your company to anyone.
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Mimi Tan, United States August 2007
My father recently obtained a Phonak hearing aid from the Hearing Solutions Group in Singapore. We came to the company under a unique circumstance. We did not have a prior appointment as we only had one extra day in Singapore before leaving for Indonesia where my father lives. I had flown from the United States to Singapore to accompany my father for a cardiologic checkup. The visit to the Hearing Solutions was not planned but it turned out to be one of the best experiences for my father who has had some natural hearing impairment due to his advanced age. He had tried to fit hearing aids at other places, but he never had good results and was not looking forward to another ordeal. However, the results after the visit to the Hearing Solutions were beyond his expectations. He walked in the store with impaired hearing that he has endured for years and walked out with significantly improved hearing with a comfortable fitting.
We credit the excellent results to the professional team at the Hearing Solutions. Without the cooperation, the professional service and the in-depth expertise of the team, it would be nearly impossible to achieve such great results in one visit for a process which usually takes about 3-4 sessions. In my father’s case, the whole process from hearing diagnose, choice of hearing instrument, fitting of the instrument and fine tuning was accomplished with one visit. It takes special endeavor to pull all things together under an extraordinary circumstance, and the team at the Hearing Solutions had just did that.
The Hearing Solutions is strategically located in a well established business area, next to the Carlton hotel in the Bras Basah Road. The time we walked in the office, we were greeted with friendly front office personnel with warm smiles. They answered all the general questions we had and made sure our short wait was as comfortable as possible. We would like to extend our special thank to Mr. Steffen Rose, the Head Audiologist whose demonstrated outstanding expertise, especially in the fitting and fine tuning of the hearing instrument. Mr. Rose has superb knowledge both the product and the implementation of each of the steps for the hearing aid. A professional and knowledgeable audiologist will make a significant difference in achieving the comfortable fitting that is easy to adapt. My father’s hearing aid fits so well that at times he does not even realize he has the hearing aid on. The adaptation of the new instrument has been easy to him. We also express our gratitude to Mr. Lawrence Tan, the Operations Manager who professionally assisted us in making our final decision with confidence. Mr. Tan also arranged to link us with the Hearing Solutions office in Indonesia (a.k.a. Alat Bantu Dengar) for future care and maintenance issues. The team at the Hearing Solutions both in Singapore and in Indonesia has been very responsive with any follow-up question we have. My father has become accustomed to the hearing aid in a short time period. Most importantly, we know we can count on the team at the Hearing Solutions for their professional service.
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Richard Lenton, Boston (UK) September 2007
On our way back to the UK from a holiday in New Zealand we decided to stop over once again in Singapore, a city which we liked very much, in order to pick up some very competitively priced spectacles. By chance we were passing the Hearing Solution Company in Bras Basah Road and as I was dissatisfied with my current aid decided to pop in. We were accommodated almost immediately and given a very professional test. The advice was certainly as good if not better than experienced in the UK but more importantly (and this was not discovered until we returned to the UK) the hearing device was extremely competitively priced against similar models available here. The only element missing was it didn’t have a ‘loop’ facility.
Another important consideration was that the hearing device was tax free. Normally this is reclaimed from the airport customs facility but unfortunately due to an administrative error the wrong forms were handed to me by Hearing Solutions and therefore it was not possible for the customs officials to pay me back the tax element. However, having contacted Hearing solutions by e-mail they immediately admitted to the error and paid me back the tax element from their own resources straight to my bank account. This is clearly testimony to their honesty and professionalism. I therefore have no hesitation at all in recommending this Company.
If you have a hearing problem and are looking for a good quality digital aid, very competitively priced then pay them a visit and judge for yourself
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Michael Chin, Singapore April 2007
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